29 WinBD's Privacy Policy —
Your Data, Our Responsibility

29 WinBD collects two types of information from you — what you provide directly, and what is gathered automatically as you use the platform. We only collect what we need to serve you better.

• All information provided at the time of registration must be truthful and accurate.
• The KYC process may require a photo of your national ID card or passport.
• We never collect unnecessary information — we follow a data minimization policy.

29 WinBD uses your information solely for specific, legitimate purposes. We never use your data beyond what has been authorized.

• Account Management: To create, verify, and maintain your account.
• Transaction Processing: For processing deposits, withdrawals, and bonuses.
• Customer Support: To address your complaints and questions.
• Security Assurance: To prevent fraud, money laundering, and suspicious activity.
• Legal Obligations: To comply with applicable laws and regulations in Bangladesh.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Contact: For sending important updates, promotions, and notifications.

29 WinBD never sells your personal information. In limited circumstances, certain data may be shared with specific third parties — always in your best interest and for your protection.

• Payment Providers: With mobile banking services such as bKash, Nagad, and Rocket — solely to process transactions.
• Game Provider: With licensed game providers — data necessary to operate gameplay.
• Law Enforcement: To authorities in the case of a court order or legal obligation.
• Fraud Prevention Services: With specialized service providers for fraud detection.

29 WinBD uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly. We use three types of cookies.

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring platform security. Without them, the platform will not function properly.
• Functional Cookies: To remember your preferred language, game settings, and more — personalizing your experience.
• Analytics Cookies: To understand which parts of the platform are used most and to improve our services. This data is completely anonymous.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to stop working.

29 WinBD employs industry-leading technical measures to protect your information. Our security infrastructure is continuously reviewed and upgraded.

• SSL/TLS Encryption: All communication between your browser and our servers is encrypted with 256-bit SSL.
• Data Encryption: Stored sensitive data is protected with AES-256 level encryption.
• Two-Factor Authentication (2FA): An additional layer of security can be enabled when accessing your account.
• Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
• Firewall & Intrusion Detection: Advanced protection against unauthorized access is active.
• Backup Systems: Your data is backed up across multiple secure locations.

29 WinBD believes you should have full control over your own data. We provide you with the following rights.

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request that your data be deleted under certain conditions.
• Right to Restrict Processing: You may request that we stop using your information for certain purposes.
• Right to Opt Out of Marketing: You have the option to opt out of receiving promotional messages.
• Data Portability: You may request a copy of your information in a standard, portable format.

29 WinBD retains your information only for as long as necessary. We do not hold on to data we no longer need.

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: Retained for a minimum of 5 years as required by legal obligation.
• KYC Documents: Up to 7 years after verification, then securely deleted.
• Gaming Log: Retained for 2 years for fraud prevention and dispute resolution.
• Cookie Information: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period expires, data is permanently and securely deleted to prevent any possibility of recovery.

29 WinBD strictly does not serve anyone under the age of 18. We take extra care to protect the privacy of minors.

• Age is verified at registration, and no one under 18 is permitted to create an account.
• If we become aware that any information has been collected from a minor, it will be deleted immediately.
• Parents may request the deletion of their child's information.

29 WinBD may update this Privacy Policy as needed. We will always notify you in advance of any significant changes.

• The date of any changes will always be updated at the top of this page.
• For significant changes, a notification will be sent to your registered email.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, please withdraw your balance before your account is closed.

For any questions, concerns, or complaints regarding the Privacy Policy, you may contact our dedicated Privacy Team.

• Email: [email protected]
• Response Time: Usually within 24–48 hours.
• Data Rights Request: Send "Privacy Request" in the support chat.
• Critical Security Issues: Contact us via Live Chat immediately.